Exchange & Return Policy
At MOIRA USA, your satisfaction is our top priority. We strive to provide a safe, flexible, and seamless shopping experience.
With our commitment to delivering a premium shopping experience that meets your expectations, we have carefully designed our exchange and return policy to ensure your complete satisfaction.
Exchange & Return Conditions:
- You may request an exchange or return within 7 days from the date of receiving your order, with the customer responsible for shipping or delivery fees.
- Opened or used products cannot be exchanged or returned, in order to maintain product quality and hygiene standards.
Exchange & Return Process:
- Contact our customer service team or reach out through the email provided below.
- Our team will respond promptly and handle your request with full attention.
- The product must be repackaged in its original packaging and handed over to the shipping company representative.
- Once we receive the returned product, the refund will be processed directly to your account.
Cancellation Policy:
MOIRA USA reserves the right to cancel any order without prior notice to the customer if there is a valid reason requiring such action.
If the order has already been shipped and the customer wishes to cancel it, the refund will be issued within 1–7 business days after the shipment is returned to our warehouse, with shipping fees deducted.
Non-Returnable Products:
To ensure health and safety standards, the following products cannot be returned:
- Opened or used beauty products.
- Any product with removed packaging or seal.
Contact Our Support Team:
You can contact us through our Contact Us page or via WhatsApp.
Because you deserve the best... We are always committed to providing a service that reflects your trust in us.
