Frequently Asked Questions (FAQ)

We have gathered the most frequently asked questions to ensure an easy, fast, and clear shopping experience.

If you have any additional questions, you can contact us through WhatsApp or our Contact Us page.

1) Are Moira products 100% authentic?

Yes, all our products are 100% authentic and imported from official suppliers and authorized distributors.

We strictly refuse to sell any counterfeit or low-quality products.

2) How long does delivery take within Saudi Arabia?

• Major cities: 1–3 business days
• Other cities: 2–5 business days

Delivery times may vary depending on shipping company workload or official holidays.

3) How long does it take to process my order?

Orders are processed within 24–48 business hours.

4) Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via WhatsApp or email.

5) Can I return or exchange a product?

Yes, if:

• The product received is different from your order.
• The product arrives damaged or incomplete.

You must contact us within 48 hours of receiving your order.

Opened beauty products cannot be returned for health and safety reasons.

6) Can I return or exchange a product?

Yes, returns or exchanges are accepted if:

• The product received is different from your order.
• The product arrives damaged or incomplete.

Please contact us within 48 hours of receiving the product.

Opened beauty products cannot be returned due to hygiene and safety standards.

7) Can I cancel my order after payment?

Orders can be canceled before they are shipped.

Once the order has been shipped, it is considered completed, and you will need to wait until delivery.

8) What should I do if my product arrives damaged or incomplete?

We sincerely apologize in advance.

Please send us a photo of the product within 24 hours of receiving your order, and we will provide a replacement or suitable compensation.

9) Can I change my address after placing an order?

Yes, if the order has not been shipped yet.

Please contact us to update your address.

10) Is international shipping available?

Currently, we only ship within Saudi Arabia.

International shipping options will be added soon.

11) Are the products suitable for sensitive skin?

Most Moira products are suitable for sensitive skin. However, we recommend testing the product on a small area before full application.

12) How can I make sure the shade is right for me?

We provide high-resolution images and detailed descriptions for each shade.

You can also contact us via WhatsApp, and we will recommend the best option based on your skin type.

13) Are there discounts for bulk orders?

Yes, we offer special discounts for bulk purchases and gift orders.

Contact us to learn more about the available offers.

Your satisfaction is our priority, and we are always here to provide you with the best shopping experience at Moira USA.